FAQ

CAN YOU MAKE MY SIZE?

Currently Sherbet Lemon carries a size range from 8-14. We are in the process of fabricating standardised patterns for sizing outside of this range. We feel passionate about our commitment to catering to everybody so in the meantime, if we don’t carry your size we would be beyond happy to fulfill any custom size orders! contact us!
Our current size guide can be found here.

HOW LONG DOES IT TAKE FOR MY 'MADE TO ORDER' ITEM TO BE SHIPPED?

Your order will be completed in 3-5 business days and then handed over for shipping. We will keep you up to date if there are any delays. Please consider it is just our founder Laylah creating your order from scratch, taking the utmost care in the details and quality of the garment, so bear with us if we get inundated with orders (manifesting).

WHAT IS YOUR RETURNS POLICY?

All sales are final. Returns and exchanges are not available for any purchases, unless an item is deemed faulty or flawed.

We encourage customers to make thoughtful purchases to minimise the need for exchanges or returns. Unlike large fashion labels, we don’t absorb the costs of returns or exchanges through our pricing or scale. If you have doubts or sizing questions, reach out to us: contact us; we’re more than happy to assist with any questions or concerns!

That said, we take a lot of pride in the quality and workmanship of every Sherbet Lemon garment, and we want you to feel supported if something isn’t quite right. If your garment arrives and you believe it may be faulty, we’re more than happy to provide a remedy under the New Zealand Consumer Guarantees Act. If the issue is due to a genuine fault and not caused by general wear, or misuse, contact us at contact us with your name, order number, a brief description of the issue, and a clear photo. Note: loose threads and sizing issues are not considered faults.

HOW LONG DOES SHIPPING TAKE?

We currently ship within New Zealand and aim to dispatch orders within the timeframe stated on the product page. Delivery times may vary depending on your location and courier delays, but you’ll receive tracking information once your order is on its way.

While we do our best to get your parcel to you quickly, delivery timeframes are estimates only and out of our control once it’s with the courier.

DO YOU SHIP OUTSIDE OF NEW ZEALAND?

Currently we only offer shipping within Aotearoa, but if you are an international Sherbie, please get in touch: contact us! We would love to see the brand expand across the globe and see what we can do to make that happen on a case to case basis.

I'M BASED IN TĀMAKI MAKAURAU, CAN I PICK UP MY ORDER?

Absolutely, our studio is based in Mt Albert for pickups.
Please select pick-up at checkout and your order confirmation will include pickup details.

I WANT TO WORK WITH YOU!

Gosh, we’re blushing! We always welcome internship and modelling inquiries, as well as event, brand and influencer collaborations.

DO YOU DO COMMISSIONS AND CUSTOM DESIGNS?

Absolutely, we always welcome the opportunity to collaborate on a bespoke piece whether that be for an occasion, brand collaboration or an extra special keepsake. contact us with the initial details and we can discuss further.